FAQ's
1. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.
2. How long does shipping take?
Shipping times vary depending on your location:
UK: 5–10 business days
USA: 7–12 business days
Europe: 6–12 business days
Worldwide: 7–14 business days
You will receive tracking information as soon as your order is dispatched. Orders are processed from 12-24 hours.
3. How do I track my order?
Once your order ships, you will receive an email containing your tracking number and tracking link.
You can also visit our Track Order page and enter your tracking number there.
4. Do you offer returns or refunds?
Yes. We offer a 30-day money-back guarantee on all items.
If you are not satisfied with your purchase, contact our support team within 30 days of receiving your product and we will arrange a return or replacement.
5. My item arrived damaged—what do I do?
If your item arrives damaged or faulty, send an email to crestpointretail@gmail.com with:
Your order number
A photo or short video showing the issue
We will send a replacement immediately at no extra cost.
6. Can I cancel or change my order?
Orders can be changed or cancelled within 12 hours of purchase.
Please contact us as soon as possible if you need to make changes.
7. Do you offer gift packaging?
Yes! Many of our jewelry products come with premium gift-ready packaging, and you can add optional gift notes during checkout.
8. Will my pendant tarnish or fade?
Our jewelry is made with high-quality materials designed to resist tarnishing.
Proper care—such as avoiding chemicals, perfumes, and water exposure—helps maintain shine and longevity.
9. Are your products hypoallergenic?
Yes, our jewelry is designed to be skin-friendly and suitable for sensitive skin.
10. How can I contact customer support?
You can reach our support team at:
📧 crestpointretail@gmail.com
We aim to respond within 24 hours.